Loaf extends home delivery contract


wincanton extended its supply partnership agreement with omnichannel furniture retailer Loaf.

The additional three-year deal builds on six years of collaboration between the companies, which has seen Wincanton support Loaf’s growth across the UK while managing customer services for its e-commerce channels.

Under the extended contract, Wincanton will fulfill orders across the UK and make approximately 50,000 deliveries each year. Wincanton will continue to provide supply chain services to Loaf, including warehouse services, order fulfillment and carrier management, and premium home delivery. This involves handling the brand’s flagship products such as sofas, armchairs, mattresses and tables, with technicians who assemble and position the delivery to the customer’s home.

Loaf will benefit from Wincanton’s investment in a 120,000 square foot dedicated e-commerce distribution center in Harlow, Essex.

As part of the group’s broader commitment to achieve net zero emissions by 2040, this home delivery service is carbon neutral and made possible through a combination of improved vehicle technology, electrification and offsetting. carbon.

Carl Moore, MD for efulfilment at Wincanton, said, “The extension of our two-person premium home delivery contract with Loaf is a major milestone in our collaboration. This is a testament to the strength of our services and how we support our customers as they grow and invest in our facilities, allowing our customers to focus on their product. We look forward to continuing to facilitate Loaf’s growth in the years to come. »

Rob Pierce, Director of Operations at Loaf, adds: “Our goal is to provide an exceptional customer experience and our delivery service is a crucial part of this. Wincanton is the best partner for this work and we look forward to continuing our relationship with them. .”


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